Outer Dimension: 19.49 in. D x 14.37 in. W x 3.35 in. H. With 2 years US-based manufacture warranty, Empava US-based product support team is happy to assist with any sales or product-oriented queries.
MODERN SLIM DESIGN
The bidet seat is made out of anti-bacteria PP and fits most V shape toilets. Please make sure you measure your toilet bowl size and shape to ensure a perfect fit. The slim design and defined lines meet ergonomic, naturally fit the human body, looks more beautiful, and use comfortably.
TWO WASH MODES
Rear Wash and Female Wash. Female Wash is a gentle and dedicated water stream and will be produced to clean her front safely and comfortably. Especially for women during menstruation and pregnancy.
DUAL SELF-CLEANING NOZZLE
Two automatic extensible and retractable cleansing nozzles that fulfill both Rear Cleansing and Feminine Cleansing. Cleaning before and after using, avoiding secondary pollution, guaranteeing safe use.
SAFE & FRIENDLY
A slow-closing lid and seat help prevent sudden loud noise and accidental injuries. No more accidentally loud noise and wake up the family at night. The mats on both sides of the seat's bottom can prevent the ceramics from wear and tear.
EASY TO OPERATE
Abandon the tedious panel operation, start it with one switch. Just turn the function knob to the left or right to choose the appropriate function. Perfect for the elderly and children use. Requires no additional electricity, which makes it even more economical and eco-friendly.
EASY TO INSTALL
Come with the quick attach part for fast and easy installation. 1/2" Plastic T-valve(1pcs ), 23.62 in. water inlet hose, 2pcs plastic nuts, 2pcs nylon plug nuts, 2pcs bolts, 2pcs washers, 1pcs fixing plate). The sturdy and durable bracket makes the bearing capacity is up to 330 LBS.
We offer "free ground shipping" for all US orders except: Alaska, Guam, Hawaii and Puerto Rico, where our shipments are not covered. For Canada orders, we charge a shipping fee. For different product categories, we offer different shipping fees because the weight and size are different.
（1）Standard / small orders ship out via: USPS, UPS and FedEx.
（2）For large items( pizza oven etc.), multiple items or large orders we use LTL freight.
（1）Standard shipping: 5-7 business days For Us orders, 10-15 business days for Canada orders
（2）LTL shipping: 7-14 business days For US orders, 10-15 business days For Canada orders
Once an order has shipped we are unable to change or modify it for any reason. For orders that use the LTL shipping method, if the consignee requests to change the destination, the shipment will return to the shipper and we will issue a refund less the 20% restocking fee. For Canada order, we will deduct 30% of your total refund amount. For a defective return, we will bear the return shipping cost and a full refund will be sent back to your account.
* All LTL orders need to be accepted for delivery within 5 days of the shipping carrier contacting you to set up a delivery date. For any order not accepted within 5 days, refused, or return to the sender a fee of 20% will be assessed. 30% for Canada order.
For all pick up orders, please state in the order that you intend to pick up the order from our warehouses. All orders must be picked up by the name listed on the order when placed and with a valid identification card. If the order is not picked by the end of 7 days since the order was placed. We will cancel the order and issue a refund.
Order Processing Time: 1-2 business days for both US and Canada orders
*Business days don't typically include weekends, however Saturday and Sunday deliveries may occur in certain zip codes.
*If you need to request a cancellation or make any changes to your order. Please contact our customer support as soon as possible by telephone at (888-682-8882) or email at (email@example.com) Monday - Friday from 9am -5pm PST. Unfortunately once an order has been sent to our warehouse we cannot guarantee cancellation or changes as to we are working quickly to get your order to you.
*Empava Appliances is not responsible for any USPS, UPS, FedEx or LTL delays in delivery.
1: If you would like to return an item, please contact our customer support via email at (firstname.lastname@example.org) or telephone (888 682-8882) Monday - Friday from 9 am -5 pm PST to request a return within 30 days of delivery for a full refund. When contacting our support team ensure you provide them with your return reason.
2: Returns made without approval will not be accepted as to we have different return addresses for different products.
3: For returns due to buyers remorse (ie: Order by mistake, Does not fit, Change my mind, No longer needed, etc) customers are responsible for the return shipping cost along with a 20% restocking fee applied, 30% for Canada order. You should also save your tracking number to confirm when your item has been received at our location. Items being returned due to defects or quality issues a pre-paid return label will be provided to you upon you providing us with any pictures/videos showing the issue you are encountering.
4: If an item is found to be damaged in shipping. Do not accept or sign for the product. Simply refuse the package with the carrier and contact our customer support asap.